Getting help from a person
Our support team are people. You can reach them in three ways.
- Email contact@clusterz.eu. A person, not an automated tool, reads every message sent to this address.
- Use the help form, no account needed.
- Press Help in the dashboard's bar, or Ask for help where something did not work, and send your request from there.
How soon we reply
If your team has a set, we reply within one working day, Central European time. We answer other messages too, as soon as we can.
What to tell us
Say which app it is, what you were doing and what you see. Please keep data from your apps out of your message, such as patient or member records, and keep passwords out of it too.
If you want us to open an app or read the data in it, your team's owner or an admin has to ask. We check who is asking before we change anything on your account. Section 10 of our terms says when our staff may access your systems and data.
The Clusterz assistant
The assistant is an AI system that answers questions about Clusterz from these help articles and links the one it used. If you are signed in, it can also read a few facts about your team, such as what state each app is in. It cannot read anything inside your apps, and it changes nothing: it tells you which button to press and links to the page.
- It replies in English.
- It can be wrong, so check important facts in the articles it links.
- It can draft a message to our support team. You check it and press Send, and a person reads it. Nothing goes to them until you press Send.
Section 3.13 of our privacy policy says what the assistant keeps and reads.
Reports, complaints and your rights
The assistant does not take these, so write to contact@clusterz.eu, and a person reads what you send.
- To report illegal content, see section 7 of our acceptable use policy.
- To ask for a review of a decision, see section 11 of that policy.
- To use your rights over your personal data, or to complain, see sections 11 and 12 of our privacy policy.
Is Clusterz down?
Our status page shows whether Clusterz is working.
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