Leaving Clusterz

You can stop using Clusterz at any time. There is no notice period. Here are your choices, from the smallest step to the largest.

Pause

Stop every app of your team. Billing is held and your data stays. Start an app when you want to come back.

Delete an app

Deleting an app is permanent. To have the data it stored and its backups erased as well, ask us at contact@clusterz.eu.

Delete your team or your account

Email contact@clusterz.eu. The team's owner can ask us to delete a team, or your organisation can, with proof that it speaks for the team. We complete a deletion within one month. Deleting a team deletes its apps, the data they stored and their backups.

An account that owns a team stays until the team is deleted or has a new owner. Section 14.4 of our terms says how long remaining copies last, and section 7 of our privacy policy says what we keep and why.

Move to another provider

Every app is open-source, so another provider or your own IT team can run the same software, and you can take your data with you.

Tell us by email at contact@clusterz.eu. We help you move, and your apps keep running on the same terms, charges included, while you do. We charge nothing for moving or for taking your data with you. Section 14.5 of our terms lists the data you can take and how long each step lasts.

Unused credit

If you choose to leave, unused credit is not paid back. Section 5.3 of our terms lists the cases where it is, such as leaving because you do not accept a change to a price or to our terms. A balance below zero stays due.

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