An app needs attention
Each app on Apps shows one word for how it stands.
- Running: it is up. Press Open to use it.
- Setting up: Clusterz is setting it up, and the page updates by itself.
- Starting: it is coming back up.
- Restoring: its data is coming back from a backup.
- Stopped: your team stopped it. Its data is kept, and Start on its page brings it back.
- Needs attention: the line under it says what.
What the line says, and what to do
| The line says | What to do |
|---|---|
| It is stopped until your team adds credit | Your team's owner or an admin presses Add credit, and the apps start again. Credit, bills and invoices explains. |
| Its last update did not finish | Press Try again. Your team's owner, admins and developers can. The app may still answer at its address meanwhile. |
| Its last password reset did not finish | Your team's owner resets the password again under How to sign in, on the app's page. |
| Its repository needs connecting again | This is for an app built from your own code. Press See what to do, then Reconnect on the app's page. |
On the app's page
The page says how far the last try got, and one line says what went wrong. Show the log lists what it did and when, and Try again with more time appears when the last try ran out of time. For an app built from your own code, See the log and Show details give its own output.
If it keeps happening
The page says when our team has been alerted and is working on it. Otherwise press Ask for help, or ask a person for help. Keep what Show details says, and anything from inside your app, out of your message.
To see whether Clusterz itself is working, look at our status page.
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